FAQs

PARKING:

WHERE SHOULD I PARK?

There is a parking ramp attached to the left side of the Professional Building - Feel free to park in any one of the stalls on the upper or lower parking deck.

IS THERE ALTERNATE PARKING IN THE EVENT THAT THE PARKING LOT IS FULL?

Yes, if you are having trouble finding a space, we suggest you park directly across the street in the “Thrifty Foods” parking lot.

WHAT SHOULD I DO ONCE I AM PARKED?

You should call 250-889-4899 and let one of us that you have arrived. We will let you know when and where to go from there.

TIMING / ARRIVAL PROCESS:

HOW EARLY SHOULD I ARRIVE?

We ask that you arrive 10-15 minutes prior to your scheduled session time; however, if you need to change clothes, use restrooms, touch up hair and makeup, etc., we ask that you allow yourself the extra time to complete these changes/touchups so everyone is ready for their session 5-10 minutes before their scheduled session time. (ie. Your scheduled time is at 10am. The whole family should be ready to head into the studio no later than 9:55am) We appreciate you helping us keep things running smoothly and on time.

WHAT SHOULD I DO ONCE I HAVE ARRIVED?

Once you have arrived, you should call 250-889-4899 and let one of us know that you have arrived.

PETS:

CAN I BRING MY DOG/PET OF ANY KIND?

Unfortunately, we are unable to allow pets this year. We apologize for any disappointment this may cause and thank you for your cooperation and understanding.

PAYMENTS:

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

  • Credit Card

  • PayPal/Venmo

YOU MUST MAKE PAYMENT AT THE TIME OF BOOKING TO CONFIRM YOUR APPOINTMENT. If you have any trouble with the online payment process, please give us a call or send an email to make other arrangements.

CANCELLATION POLICY:

Due to the limited amount of portrait sessions available per season, we do not offer refunds as it is unlikely we will find someone to refill your session in time; However, if you are able to find someone to replace your family’s session we can transfer your payment over to the new family. In the event that you are able to find a replacement, we do require that the new family contact us as soon as possible and before the scheduled session to allow us to collect their information.

WE WILL NOT OFFER ANY REFUNDS IF YOU NO-SHOW.

COVID-19 PROTOCOLS & CHANGES:

As we are approaching our 2022 Easter season we hope all of our families are doing well during these unique times. We are happy to be able to offer our easter portrait sessions again and will be keeping our covid protocols in line with our 2021 Santa visits. This means masks must be worn at all times while in the building. Once seated in place for your portraits you will be welcome to remove your masks.

1) In an effort to keep our prices in line with previous years we have made some adjustments to our collections, so please have a look and read through what is included in the different visit options.

2) We will be minimizing props/toys on set. We will only have toys and props that can be sanitized between sessions. If your child has a favourite toy or toys that may help them to feel comfortable on our set, please bring it along.

3) We need your help! As we still need to be efficient, we may ask for your help moving little ones around our holiday set. We all know how quickly 15 minutes can go by, so if requested, please be ready to help us out. That said, sometimes it can be more helpful if you stand back, or even sneak around the corner out of sight, we’ll keep you posted.

4) Attendees- Only people intending or willing to be photographed may attend your session. As is all of BC, we are doing our best to limit numbers so please, no onlookers.

5) Immune compromised- If your child or children are immune compromised or anyone in your family is at risk, please let us know and we can discuss options for added precaution, for example, scheduling your family as the first or last appointment of the day.

6) No cameras or camera phones - As always, there will be no cameras or camera phones allowed on our holiday set, please keep your phones put away, be present with us in the moment and let us do our thing.